data privacy

Your
Data Privacy Matters

At SafeTalk, data privacy is a core responsibility. We implement industry-standard compliance, including PDPA and HIPAA where applicable, to ensure personal health information (PHI) is protected.

Why should you care about your Data Privacy?

Think of data privacy like a diary with a lock. Just as you control who can see your personal thoughts, proper data privacy ensures you control who accesses your information.

In therapy, clients and therapists share highly personal and confidential information. Guarding this data is crucial because it is yours, and only you should control its privacy.

SafeTalk's Data Privacy Standards

Your Personal Health Information (PHI) on SafeTalk is safeguarded according to PDPA and, where applicable, HIPAA standards. Our data privacy measures focus on three main areas:

Technical Safeguards: Data is fully encrypted during transfer (SSL) and at rest (AES-256) to prevent unauthorized access.

Administrative Safeguards: Strict organizational rules and access controls protect your data from internal misuse.

No Third-Party Access: PHI is not shared with any third-party software or organization that is not HIPAA-compliant.

Why does
SafeTalk care about Data Privacy?

purple vector line

With our mission to "Digitize Mental Health the Right Way," our commitment goes beyond compliance. We foster a secure space where therapists and clients can connect confidently, free from concerns about breaches or misuse.

Data Encryption with AES-256

Encryption works like sending a coded letter that only the intended recipient can read. SafeTalk uses AES-256 for data at rest and SSL/TLS for data in transit, keeping your information private and secure.

How data is transmitted

SSL/TLS Encryption

Your data is encrypted in transit through a secure TLS tunnel between your device and our servers.

Your device
TLS
SafeTalk

Session note...

How data is stored

AES-256 Encryption

All sensitive data is encrypted at rest using AES-256, the same standard used by governments worldwide.

Session notes

Discussed anxiety triggers and coping...

Client name

Sarah M. Johnson

Diagnosis

Generalized Anxiety Disorder

All data encrypted and stored securely

Subprocessors & Third-Party Services

SafeTalk may use trusted subprocessors such as cloud providers and analytics tools to operate the Service. All subprocessors are vetted for compliance and adhere to PDPA and HIPAA standards where applicable.

Practical Tips to Protect Your Data

  • Enable two-factor authentication (2FA) for your SafeTalk account.

  • Use strong, unique passwords and update them regularly.

  • Keep your devices and software up to date to prevent vulnerabilities.

Your Data!
Your Rights

You have the right to access, correct, or delete your personal information. SafeTalk empowers you with a secure platform for your mental health journey while respecting your control over your data.

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